tg7704 Privacy Policy

1 Introduction

This Privacy Policy applies to all personal data collected by tg7704 (the "Company," "we," "us," or "our") through the website tg7704.cam (the "Platform"), mobile applications, customer service channels, and any other services or products we offer. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform.

By accessing the Platform, creating an account, or using any of our services, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must discontinue use of the Platform immediately.

2 Data Controller & Data Protection Officer

tg7704 is the data controller responsible for the processing of your personal data under this Privacy Policy. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and ensuring compliance with the Data Privacy Act.

If you have questions about how we handle your personal data, wish to exercise your data rights, or need to report a privacy concern, you may contact our Data Protection Officer at:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Data Privacy Inquiry – [Your Account Username]"
• Response Time: Within five (5) business days for acknowledgment; full response within thirty (30) calendar days

3 What Personal Data We Collect

tg7704 collects the following categories of personal data for the purposes described in this Privacy Policy:

3.1 Account Registration Data

• Full legal name (as it appears on government-issued ID)
• Date of birth
• Email address
• Mobile phone number
• Residential address (including barangay, city/municipality, province, and postal code)
• Username and encrypted password
• Preferred language and currency (PHP)

3.2 Identity Verification (KYC) Data

• Government-issued identification documents: Philippine National ID, Passport, Driver's License, SSS ID, GSIS ID, UMID, Voter's ID, TIN Card, or other valid government-issued ID
• Proof of address documents: utility bills, bank statements, barangay certificates, or official government correspondence
• Selfie photograph holding identification document (for identity verification)
• Source of funds documentation (if required for anti-money laundering compliance)

3.3 Financial & Transaction Data

• Payment method information: GCash mobile number, Maya account details, bank account number (last 4 digits only), or other payment provider identifiers
• Deposit and withdrawal transaction history, including amounts, dates, times, and transaction reference numbers
• Betting history: wagers placed, odds selected, bet outcomes, winnings, and losses
• Bonus and promotion participation records
• Account balance and transaction ledger

3.4 Technical & Usage Data

• IP address and geolocation data (country, region, city-level)
• Device information: device type, operating system, browser type and version, screen resolution, device ID
• Login timestamps and session duration
• Pages visited, games played, features accessed, and navigation paths within the Platform
• Referral source (how you found tg7704)
• Cookies and similar tracking technologies (see Section 10)

3.5 Communication Data

• Customer support correspondence via live chat, email, or other support channels
• Survey responses and feedback submissions
• Marketing preference selections and communication opt-in/opt-out records
• Records of phone calls with customer service (if call recording is implemented, you will be notified prior to recording)

3.6 Sensitive Personal Information

Under the Data Privacy Act, certain categories of data are classified as "sensitive personal information" and subject to heightened protection. tg7704 processes the following sensitive personal information only where required by law or with your explicit consent:

• Government-issued ID numbers (for KYC and regulatory compliance)
• Biometric data (facial image from selfie verification, if applicable)
• Financial account information (for payment processing)

4 How We Collect Your Data

We collect personal data through the following methods:

• Direct Provision: Information you voluntarily provide when registering an account, submitting KYC documents, making deposits or withdrawals, contacting customer support, or participating in surveys and promotions.
• Automated Collection: Technical data collected automatically through cookies, web beacons, and analytics tools when you visit or interact with the Platform.
• Third-Party Sources: Payment processors (GCash, Maya, banks) provide transaction confirmation data. Identity verification service providers may supply validation results for KYC compliance. We do not purchase or otherwise acquire personal data from data brokers.
• Public Sources: We may verify information you provide against publicly available databases (e.g., PAGCOR self-exclusion registry, government watch lists for AML/CFT compliance).

5 How We Use Your Personal Data

tg7704 processes your personal data for the following purposes:

5.1 Account Management & Service Provision

• To create and maintain your player account
• To authenticate your identity when you log in
• To process deposits, withdrawals, and other financial transactions
• To enable you to place bets and play games on the Platform
• To calculate and credit winnings, bonuses, and promotional rewards
• To provide customer support and respond to inquiries

5.2 Regulatory Compliance & Legal Obligations

• To verify your age and ensure compliance with the 21+ age requirement
• To conduct Know Your Customer (KYC) and Customer Due Diligence (CDD) checks as required by PAGCOR regulations
• To screen against self-exclusion registries and responsible gaming restrictions
• To comply with anti-money laundering (AML) and counter-terrorism financing (CFT) obligations under Philippine law, including reporting suspicious transactions to the Anti-Money Laundering Council (AMLC)
• To cooperate with law enforcement, regulatory authorities, and judicial processes including subpoenas and court orders
• To maintain records required by PAGCOR and other competent authorities

5.3 Fraud Prevention & Security

• To detect and prevent fraudulent activity, unauthorized account access, bonus abuse, collusion, or other violations of our Terms & Conditions
• To monitor betting patterns for signs of problem gambling or self-exclusion violations
• To protect the security and integrity of the Platform and its users
• To investigate disputes, chargebacks, and complaints

5.4 Platform Improvement & Analytics

• To analyze usage trends and player behavior in order to improve the Platform's functionality, game selection, and user experience
• To conduct A/B testing and optimize website performance
• To develop new features, products, and services
• To perform internal research and statistical analysis (anonymized and aggregated data only)

5.5 Marketing & Communications (With Consent)

• To send promotional offers, bonuses, tournament invitations, and other marketing communications via email, SMS, or in-platform notifications (only if you have opted in to receive marketing)
• To personalize content and recommendations based on your gaming preferences
• To send service-related communications such as account updates, security alerts, policy changes, and transaction confirmations (these are not marketing and cannot be opted out of while you maintain an active account)

6 Legal Basis for Processing

Under the Data Privacy Act, we must have a lawful basis for processing your personal data. tg7704 relies on the following legal bases:

Where we rely on legitimate interest as a legal basis, we have assessed that our interest does not override your fundamental rights and freedoms. You have the right to object to processing based on legitimate interest (see Section 11).

7 When We Share Your Personal Data

tg7704 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

7.1 Service Providers & Business Partners

We engage trusted third-party service providers to perform functions on our behalf. These service providers have access to your personal data only to the extent necessary to perform their services and are contractually obligated to protect your data and use it only for the purposes we specify:

• Payment Processors: GCash, Maya, banks, and payment gateways process deposits and withdrawals.
• Identity Verification Providers: KYC service providers verify identity documents and perform AML screening.
• Cloud Hosting & Infrastructure: Secure data centers and cloud service providers host our Platform and databases.
• Customer Support Tools: Live chat platforms and helpdesk software facilitate customer service.
• Analytics & Marketing Platforms: Web analytics tools (e.g., Google Analytics) and email marketing services (with your consent) help us understand Platform usage and deliver communications.
• Game Providers: Third-party game studios (Evolution Gaming, Pragmatic Play, etc.) may receive limited technical data to deliver game content.

7.2 Regulatory & Law Enforcement Authorities

We disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and judicial authorities when required by law or when we have a good-faith belief that such disclosure is necessary to:

• Comply with legal obligations, regulatory requirements, or lawful government requests
• Enforce our Terms & Conditions or investigate violations
• Protect the rights, property, or safety of tg7704, our users, or the public
• Prevent or investigate fraud, money laundering, or other illegal activity

7.3 Business Transfers

In the event of a merger, acquisition, asset sale, or bankruptcy, your personal data may be transferred to a successor entity. We will notify you via email and/or a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

7.4 With Your Consent

We may share your personal data with third parties not listed above if we obtain your explicit consent to do so. You may withdraw such consent at any time by contacting us.

8 How Long We Retain Your Data

tg7704 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, and resolve disputes.

8.1 Active Accounts

While your account is active, we retain all account data, transaction records, and gaming history to provide services, maintain account security, and comply with regulatory requirements.

8.2 Closed Accounts

• Financial Records: Transaction data, betting history, and KYC documents are retained for a minimum of five (5) years after account closure as required by PAGCOR regulations and Philippine AML law.
• Personal Data: Non-financial personal data (email, phone number, residential address) is anonymized or deleted ninety (90) days after account closure unless retention is required for legal, regulatory, or legitimate business purposes (e.g., ongoing disputes, fraud investigations).
• Marketing Data: If you have consented to marketing, your email address remains on our marketing database until you unsubscribe or request deletion.

8.3 Self-Excluded Accounts

Personal data associated with self-excluded accounts is retained for the duration of the self-exclusion period and for five (5) years thereafter to prevent circumvention of self-exclusion measures and to comply with responsible gaming obligations.

8.4 Anonymized Data

Aggregated, anonymized, or de-identified data that cannot be used to identify you personally may be retained indefinitely for statistical analysis and research purposes.

9 How We Protect Your Data

tg7704 takes data security seriously and implements industry-standard technical, organizational, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

9.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher (256-bit SSL encryption). Sensitive data stored in our databases is encrypted at rest.
• Secure Authentication: Passwords are hashed using bcrypt or equivalent one-way hashing algorithms. We offer two-factor authentication (2FA) as an optional security enhancement.
• Firewall Protection: Our infrastructure is protected by enterprise-grade firewalls and intrusion detection/prevention systems.
• Regular Security Audits: We conduct regular vulnerability assessments and penetration testing by independent security firms.
• Data Segregation: Player funds are held in segregated bank accounts separate from operating capital. Financial data is stored separately from other personal data.

9.2 Organizational Measures

• Access to personal data is restricted to authorized personnel on a need-to-know basis.
• All employees and contractors undergo background checks and sign confidentiality agreements.
• Staff members receive regular data privacy and security training.
• We maintain an incident response plan to address data breaches promptly.

9.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and do not share it with anyone.
• Enable two-factor authentication (2FA) if available.
• Log out of your account when using shared or public devices.
• Be cautious of phishing emails and never click suspicious links claiming to be from tg7704.
• Report any unauthorized account activity to our support team immediately.

10 Cookies & Tracking Technologies

tg7704 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember your preferences, login status, and browsing behavior.

10.2 Types of Cookies We Use

10.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling strictly necessary cookies may impair Platform functionality and prevent you from accessing certain features.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

11 Your Rights Under the Data Privacy Act

The Philippine Data Privacy Act grants you specific rights regarding your personal data. tg7704 respects these rights and provides mechanisms for you to exercise them:

11.1 Right to Access

You have the right to request a copy of the personal data we hold about you. You may access most of your account data directly through your account dashboard. For additional information, contact our Data Protection Officer.

11.2 Right to Rectification

If you believe any personal data we hold is inaccurate or incomplete, you have the right to request correction. You can update your email address, phone number, and residential address through your account settings. For corrections to your name or date of birth (which affect KYC records), contact customer support with supporting documentation.

11.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in the following circumstances:

• The data is no longer necessary for the purposes for which it was collected.
• You withdraw consent (where processing was based on consent) and there is no other legal basis for processing.
• You successfully object to processing based on legitimate interest.
• The data has been unlawfully processed.

However, we may be unable to delete data if retention is required by law (e.g., AML record-keeping obligations, PAGCOR regulations) or necessary to establish, exercise, or defend legal claims.

11.4 Right to Restriction of Processing

You may request that we restrict processing of your personal data (i.e., store but not actively use it) in certain situations, such as when you contest the accuracy of the data or object to processing.

11.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON) and to transmit that data to another service provider. This right applies to data you provided to us and that we process based on consent or contract.

11.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interest or for direct marketing purposes. If you object to marketing, we will cease such processing immediately.

11.7 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications, optional cookies), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

11.8 Right to Lodge a Complaint

If you believe tg7704 has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details for the NPC are available at their official website.

11.9 How to Exercise Your Rights

To exercise any of these rights, send a written request to our Data Protection Officer at [email protected]. Include your account username, a clear description of your request, and any supporting documentation. We will respond within thirty (30) calendar days. If we require additional time, we will notify you and explain the reason for the delay.

We may require proof of identity before processing requests to prevent unauthorized disclosure of personal data. Requests are generally processed free of charge unless the request is manifestly unfounded, excessive, or repetitive.

12 Children's Privacy (21+ Requirement)

tg7704 is an adult online gaming platform. We do not knowingly collect personal data from, or market our services to, individuals under the age of twenty-one (21) years.

If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and permanently close the associated account without refund. If you believe a minor has registered an account on tg7704, please contact us immediately at [email protected].

13 International Data Transfers

tg7704 primarily stores and processes data within the Philippines. However, some of our third-party service providers (cloud hosting, payment processors, game providers) may be located outside the Philippines. When we transfer personal data internationally, we ensure appropriate safeguards are in place:

• Data Processing Agreements (DPAs) incorporating Standard Contractual Clauses recognized by the National Privacy Commission
• Verification that the recipient country provides an adequate level of data protection as determined by the NPC
• Implementation of supplementary security measures (encryption, access controls) to protect data in transit and at rest

By using the Platform, you consent to such international transfers where necessary to provide our services and comply with legal obligations.

14 Changes to This Privacy Policy

tg7704 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the Platform. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this document
• Display a prominent notice on the Platform homepage for at least thirty (30) days
• Send an email notification to the registered email address on your account (if the change materially affects your rights)

Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes acceptance of the changes. If you do not agree with the updated Privacy Policy, you must close your account before the effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

15 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Data Protection Officer Email: [email protected] (plain text — not a clickable link)
• General Support Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• Subject Line for Privacy Requests: "Data Privacy Request – [Your Username]"
• Response Time: We aim to acknowledge privacy inquiries within five (5) business days and provide a full response within thirty (30) calendar days.

For complaints or unresolved privacy concerns, you may also contact the National Privacy Commission (NPC) of the Philippines.